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Refund & Cancellation Policy

Effective: 01 January 2026  ยท  Updated: 25 February 2026

Contents

  1. Course Fees
  2. Refund Eligibility
  3. Non-Refundable Situations
  4. Cancellation by Student
  5. Cancellation by Institute
  6. Refund Processing
  7. How to Request a Refund
  8. Modifications to Policy
  9. Contact for Refund Queries

At The Oxford Computers, we aim to maintain transparency and fairness in all admission and fee-related matters. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be considered.

01 Course Fees

Course fees once paid are generally non-refundable, as admission confirms seat allocation, faculty planning, and academic resource preparation.

02 Refund Eligibility

Refunds may be considered only under the following circumstances:

  • Course cancellation or postponement by The Oxford Computers due to unforeseen circumstances
  • Duplicate or excess payment made by mistake
  • Technical errors in payment processing
All refund requests must be submitted in writing within 7 days from the date of payment, along with supporting documentation.

03 Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after admission confirmation
  • Non-attendance or irregular attendance of classes
  • Partial completion of a course
  • Personal, medical, or financial reasons of the student
  • Failure to meet course requirements or academic standards
  • After commencement of classes (beyond the 7-day window)

04 Cancellation by the Student

Students who wish to cancel their admission must notify the institute in writing. The following timelines apply:

  • Within 7 days of payment: Subject to review and administrative deduction
  • After 7 days or after classes begin: No refund will be processed

05 Cancellation by the Institute

If a course is cancelled by The Oxford Computers due to unforeseen or unavoidable circumstances, eligible fees will be:

  • Fully refunded to the original payment method, or
  • Adjusted towards another course of equivalent value, as mutually agreed

06 Refund Processing

Approved refunds will be processed within 7โ€“14 working days from the date of approval. Refunds will be issued through:

  • Original payment method (online transaction reversal), or
  • Bank transfer (NEFT/IMPS) to the registered account
  • UPI payment (Google Pay, PhonePe, Paytm)
  • Cash payment at the institute (if originally paid by cash)

Bank processing times may vary and are beyond our control.

07 How to Request a Refund

To request a refund, please submit the following to t.005.rutronix@gmail.com:

  • Written refund request with reason
  • Student name and contact details
  • Course name and payment receipt / screenshot
  • Bank account details (IFSC, account number) or UPI ID for transfer

08 Modifications to Policy

The Oxford Computers reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be updated on this page with a revised effective date.

09 Contact for Refund Queries

For any questions or concerns regarding refunds and cancellations, please contact us:

Address: The Oxford Computers, Malayinkeezhu, Trivandrum, Kerala โ€“ 695571
Phone: +91 94473 29972
Email: t.005.rutronix@gmail.com
WhatsApp: Chat with us
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The Oxford Computers

Kerala State Rutronix Approved Computer Education Institute.
Malayinkeezhu, Trivandrum, Kerala โ€“ 695571.

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